Around our hometown and around the country, we service businesses and public agencies that make a difference. Each day, we try to make their jobs a little easier. Here's how.

Financial institutions, public agencies, catalog call centers and other service providers all benefit from higher employee efficiency and greater overall customer satisfaction. The quality of interactions among agents, dispatchers and call-takers with customers and the general public can greatly impact how an organization is perceived. That’s why quality monitoring is so important to us at SBM. We offer the most reliable, up-to-date, user-friendly quality monitoring solutions with reliable trend-tracking and record-keeping functions. We can plan your customized solution, install all necessary hardware and software, train your employees and maintain your system. Key components to your solution may include:

  • Contact recording
  • Performance management
  • Customizable evaluation forms
  • Unified evaluation and playback workspace
  • Synchronized audio and visual screens

Click here to browse our Quality Monitoring products or call us for more information.

1.800.321.4480 Pittsburgh, Pennsylvania · Wheeling, West Virginia